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Wednesday, October 31, 2001

Evening Standard: Media - Spinning against the Afghan war "wobblers"

By David Rowan

FINALLY, this week, a clear target emerged for Whitehall's Afghan-war planners. After three weeks of unresolved air strikes, it was time to smoke out the real enemy: the "doom merchants" in the media, as Tony Blair saw them, who were having what Jack Straw called another "Kosovo wobble".

Facing a wall-to-wall barrage of increasingly sceptical coverage, Britain's war spinners turned all guns on the messengers.

The pundits were similarly mistaken three weeks into the 1999 Kosovo bombings, the Foreign Secretary warned on Breakfast with Frost. "Many of the commentators who are now saying this is a mistake were saying Kosovo was a mistake," he said. In fact, even though columnists from Simon Jenkins to Paul Routledge had argued that air strikes alone would not force the Serbs out of Kosovo, history had proved them wrong. "The press, in a sense, have almost no humility and no memory."

It is nothing new for this Government to condemn media "carping" during an uncertain military venture. In June 1999, Clare Short, the International Development Secretary, said critics of the Kosovo campaign were so "profoundly wrong" they would have been "in the bunker with Mr Hitler" reporting his daily criticisms.

This time, however, the breadth of media criticism has clearly rattled the Government, from Nick Cohen's argument in The Observer that the bombing "is a moral and political disaster" to Stephen Glover's view in the Daily Mail that "the Allies seem to be making up the script as they go along". Even this paper, which continues to support military action against al Qaeda, warned this week of "a growing belief that the coalition is continuing to bomb only because it cannot think what else to do".

Yet how accurate is Straw's view that the armchair generals got wrong over Kosovo? Simon Jenkins sees no reason to apologise for his views in 1999. "The bombing was illegitimate then, as it is now," he says. "All wars are completely different, and it's completely unhelpful making parallels. But I don't think anyone believes that bombing alone worked in Kosovo. It was the presence of 30,000 (Nato) troops on the border, ready to invade, that swayed Milosevic; plus the Russians were ratting on him. The only matter of debate today is the precise role the bombing played in his withdrawal."

Of the other pundits who spoke out against the Kosovo war, only John Keegan, The Daily Telegraph's defence editor, has acknowledged making a mistake. On 4 June 1999, he told his readers: "I am delighted to recognise that I was, almost until the last moment, wrong, and reproach myself for not having seen the light sooner."

Others have been less willing to admit to what were clearly misjudgments. John Laughland, an academic, has not written to qualify his Spectator argument of the time that "mass graves in Kosovo are a myth". Nor has John Simpson explained why, even as the Serb regime was collapsing, he was predicting in The Sunday Telegraph that "Milosevic is going to survive".

"It wasn't just the hacks," says Guardian columnist Francis Wheen, who has chronicled the pitfalls of those making "Mystic Meg-style predictions". "Martin Bell argued in a Commons debate that the bombing had strengthened Milosevic, and everyone from Tony Benn to Henry Kissinger voiced similar views. There's nothing wrong with getting it wrong; we're human and fallible. But journalists' mistakes need to be acknowledged occasionally if readers are expected to keep faith with them."

Wheen points to "noticeable differences" between bombing Kosovo and Afghanistan: this time, there is a widespread view that the Alliance has no clear goal. "'Wobble' implies that the media were all onside but any lessons from the likes of Jack Straw. He's been wrong about any number of things. Didn't he introduce asylum vouchers?"
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[PANEL]
'There is no prospect bombing will work'

WEEKS into Nato's air strikes in spring 1999, commentators warned of imminent failure. In fact, Milosevic's regime collapsed without the need for ground war.

Paul Routledge in The Mirror (7 April 1999): "The bombing of Yugoslavia, now going into a third week, has not dented the iron will of Milosevic. Instead, it has rallied his people round him. Bombing has not worked, and there is no prospect that it will."

John Keegan in The Daily Telegraph (3 April 1999): "At the end of the second month of bombing, victory through air power remains an improbable outcome ... Milosevic may win. If Nato does not rapidly deploy ground troops ... he could still be defying Nato next spring."

Simon Jenkins in The Times (9 April 1999): "The Great Bombing Pretence is collapsing in Kosovo, as it was bound to collapse. Nato's bombing adventure ... was always cynical and ill thought-out ... The bombs have increased support for the regime and made compromise less likely."

John Simpson in The Sunday Telegraph (28 March 1999): "The bombing here is supposed to show the Serbian people that Slobodan Milosevic has led them astray. It isn't working ... Every missile and bomb that lands here strengthens Mr Milosevic." And on 9 May: "It is starting to look as though Milosevic is going to survive. And the simple fact of surviving will be enough to give him victory."

(Evening Standard, October 31 2001)

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Monday, October 29, 2001

The Times: Tech column - Kimble's war/XP feedback/Top search terms

By David Rowan

KIM Schmitz, known in hacker circles simply as "Kimble", has been doing his bit for the war effort lately. As founder and "chief hacking officer" of Yihat - Young Intelligent Hackers Against Terrorism - Kimble and his underground army have been busy targeting websites linked to the world's terrorists.

After pursuing al-Qaeda's sources of funding, he says, "the most powerful hacker army on this planet" is ready for the next phase of its mission: to "monitor, infiltrate and take control of the information infrastructure used by, or supporting, terrorists".

Kimble, who was jailed in Germany a few years ago after successfully hacking sites, including the Pentagon's, is on the front line of a new kind of war. It is, he says, "100 per cent easy" to gain control of any chosen website, and his Kill.net pages have been charting the successes claimed by Yihat in defacing and invading enemy Islamic sites - and patriotically passing its findings on to the FBI. At the same time, pro-Muslim hackers such as G-Force Pakistan have been waging "cyber jihad" against Western military websites.

"We found bin Laden's bank accounts at al-Shamal Islamic Bank," Kimble tells The Times. "We found accounts of other terrorists from the FBI 'most wanted' list at Arab National Bank and two other banks. We found the real names of members of the Pakistani hacker group G-Force." Terrorist-related websites have only one means of evading conquest, he warns: "Go offline!"

Yet Kimble is far from a hero among the Web community. His critics dismiss him as a self-publicist, and say that there is no evidence to link bank accounts to al-Qaeda. "I find it amusing when people try to justify committing a crime by claiming to be doing it for 'ethical' reasons," says Sioda an Cailleach of attrition.org, which monitors Internet security. "The reality is that there is usually a more fundamental reason, such as ego. Yihat will have zero impact on terrorism."

Its impact will certainly remain limited for as long as the Western cyber-forces are riven by infighting. Yihat's own site was recently hacked by a detractor called Fluffi Bunni, who renamed it "Young Idiotic HaxOrz (sic) and Terrorists". After a spate of "denial-of-service" attacks, it last week announced its closure. Meanwhile, Kimble and his group are finding themselves credited when other "friendly" sites are being defaced. That, say other hackers, is merely a way to undermine their reputation further.

As the hackers continue their own internal wars, are there lessons from all this for the home front? You bet, says Sioda an Cailleach. "Companies and governments should be putting more effort into securing their IT infrastructure rather than focusing on sexy new features. Like housework, it's a thankless and unglamorous job. But if no one does it, sooner or later you will have a big mess to clean up."

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IT HAS been hard this weekend to avoid the $250-million hype for Microsoft's new XP operating system. But what do the huddled masses of techies make of it? Thankfully, the Web's numerous talk boards make enlightening reading.

After spending a good four hours plugged in, Technobabble can summarise the overall verdict as: much less bad than earlier Microsoft products, but much more worrying in terms of privacy and world domination. The main objection is the demand to "activate" the software, by calling Microsoft once it is installed for permission to use it. There is also anger about the way company applications such as Passport are "practically forced on new users", with rivals' software made much harder to access (Windows Messenger, says a typical rant, is "forced on you to kill AOL's supremacy"). Then there are concerns that, as part of the company's strategy, it coerces you into revealing your personal details. "You don't own it, Microsoft owns you," is one response. The company's fan base clearly prefers XP to earlier Windows systems. But Steve Ballmer, the CEO, will have noticed that ihatewindowsxp.com has already gone live...

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IF PEOPLE'S concerns are reflected in the terms they search for on the Web, then this war had better end soon. According to the search engine lycos.com, Osama bin Laden is no longer the top (non-porn) request, taking second place this week to Hallowe'en. Anthrax stays in at No 3, but Afghanistan has slipped to No 12 - below Britney Spears and even Morpheus file-swapping software. But our favourite monitor of popular concerns is found at searchrequests.weblogs.com, which picks up on the week's most disturbing queries. Current (printable) highlights: "Cipro jokes", "windows xp pirate version" and "What are some good things to look up on the Internet?". Not that, mate.

(The Times, October 29 2001)

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Thursday, October 25, 2001

The Times: Tech column - Windows XP reviewed

By David Rowan

After 16 years' development, Windows XP delivers Microsoft's fastest, most stable and easiest-to-use operating system yet. So why does it feel as though it was inspired by the Teletubbies?

From start-up you enter a LaLa-land of uncrowded bright-blue desktops, huge sticker-book icons and dialogue boxes with rounded, child-friendly edges. A simplified start menu highlights just five of your preferred programs, your files are kept in folders with names such as "my music", and various "wizards" promise to simplify tasks such as transferring preferences from another machine. Who would have guessed that powering this Smart car is a BMW engine?

This is a powerful collection of software that resolves many of the weaknesses of Windows 2000 and Windows Me. To work well, it demands a relatively recent PC with at least a 300MHz processor, a good 4GB of disk space and upwards of 128MB of memory, preferably double that.

Windows users should notice improved performance, particularly an absence of crashes (this one is based on NT). When an application does crash, at least XP has the courtesy to say: "We are sorry for the inconvenience", and offer to tell Microsoft about the problem.

Your PC will be doing a good deal of talking to Microsoft, if the company has its way. For XP marks its shift away from being merely the world's biggest software company towards dominating the nascent market in Internet-based services. It prominently promotes Microsoft's Web-based programs, such as Passport, Windows Messenger and MSN Explorer, and is designed to fit into the .Net platform through which you will in future subscribe to Microsoft's software for your phone as well as your PC.

Install XP - a fairly smooth operation that should take about an hour - and you gain an early indication of how Mr Gates will seek to own your data. For one, he will not allow you to use it for more than 30 days unless you phone or e-mail his company to identify you. This "product activation" process has been condemned by privacy groups as anti-consumer: it allows the company to collect information about your machine that it updates for itself over the Web. If it detects too many changes in your hardware, for instance, it may make you phone back to reactivate. Microsoft says this is necessary to prevent piracy and ensure your software remains only on your machine. Note that if you want to install it on a second PC, such as a laptop, you will need to buy, and activate, a second licence.

In terms of performance, XP should satisfy most earlier Windows users. Though hungrier for system resources, it is also faster: in independent trials by eTesting Labs, XP performed a third faster than Windows 2000 and started up applications 25 per cent faster than Windows 98. The company says it is compatible with 90 per cent of earlier software, but its website (www.microsoft.com) lets you download a free "Upgrade Advisor" to verify your existing machine before committing.

Two versions are on offer: XP Home Edition, designed for the family, and Professional, offering additional functions such as greater support for mobile computing; for most small-business users, the extra advantages may not justify the price differential. With both, you benefit from what Microsoft calls its new "intelligent user interface" (Mac users have enjoyed these for years): it is straightforward, for instance, to burn a CD by dragging and dropping files on the desktop. One clever trick is "Fast User Switching", which lets various people use the computer as if it were their own, without the need to save files or close applications. A mother, for instance, will be able to check her e-mails, and then switch back in an instant to her daughter's homework.

Windows Media Player has been improved to let you record music and listen to Internet radio stations, and XP makes it straightforward to organise and share photos and video. Windows Movie Maker, for instance, has clearly learnt from the simplicity of Apple's hugely popular iMovie. Instant video messaging will also prove a hit. And if you run into problems, a "System Restore" facility lets you switch back to an earlier step without losing data.

If you are planning to buy a new PC - and boy, how the IT sector needs people like you today - then it makes sense to choose XP over an earlier version of Windows. Those already set up with NT, Windows 2000 or even Windows 98 should, however, think carefully whether better design and somewhat faster operation are worth the extra investment. The home version of XP will cost you about £170, or £90 to upgrade; the Professional version is £250 or £165. And that's apart from the longer-term cost of extending Microsoft's monopoly into the online-services market.

(The Times, October 25 2001)

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Wednesday, October 24, 2001

Evening Standard: Why Every Terrorist Needs A Website

By David Rowan

IT might dominate Al Jazeera's schedules, but in the propaganda war al Qaeda has made one glaring error: where's the website, guys? Al Qaeda's lack of a news site is distinctly unfashionable.

Most of the West's 'proscribed terrorist organisations' maintain web pages that let them bypass the media and publish press releases, galleries of 'martyrs' and calls to arms, often in English. Only last week, the Popular Front for the Liberation of Palestine (www.pflp-pal.org) was boasting of murdering the Israeli minister Rehavam Ze'evi. 'The significant blow delivered by the PFLP military wing to one of the most racist, extremist and Zionist symbols of Sharon's government,' it explained, was 'a natural reaction to the continuous crimes of the Israeli occupation.'

Meanwhile, Hezbollah (www.hizballah.org) was condemning the US airstrikes on Afghanistan as 'aggression and terrorism (des igned) to exercise more hegemony over the world'. Farther afield, the Tamil Tigers (www.eelam.com) were warning that they would 'show (no) mercy to those traitors and thugs who inflict losses on the Tamil community'.

Unable to access traditional media, violent political groups have long used the web to raise money, recruit support and justify their attacks. For the Kosovo Liberation Army, this meant a photo gallery showing children allegedly shot by Serbian paramilitaries; today, for Hamas (www.palestine-info.com), it means extending calls for 'a jihad until either victory or martydom'.

The Revolutionary Armed Forces of Colombia (FARC) even streams a web audio programme, Radio Resistance, to promote its deadly 'militant struggle' that recently attracted the IRA's close interest. Both the British Foreign Office and the US State Department maintain lists of proscribed 'terrorist groups', which include the Liberation Tigers of Tamil Eelam, the Abu Nidal Organisation, the Kurdistan Workers' Party and the Jewish Kahane Chai group. Yet, most distribute their messages online without interference, needing only an internet service provider (ISP) prepared to take their business, and a contact address (often fictitious) for registering the domain name.

'It's up to individual governments to act' against material that incites violence, explains a spokeswoman for ICANN, the international body that regulates internet domains. 'We don't condone anything like that, but we don't get involved. Some registrars might choose not to allow a domain such as Ihatebaptistpeople.com; but others will allow hate stuff, just for the money.'

Increasingly, governments are taking action to silence extremist groups. Two weeks ago, FBI agents warned an American ISP, HyperVine, that its assets would be seized under antiterrorist laws unless it closed IRAradio.com. The site, they said, was fundraising for the Real IRA, which in May was listed as a 'designated foreign terrorist organisation'. Today, the site explains that it has 'temporarily shut down', but you can still log on to the 32-County Sovereignty Movement, a political pressure group linked to the Real IRA, at www.geocities.com/ thirtytwocounty.

MANY of the sites are secretive about the number of visitors they attract, although the Zapatista Liberation Front in Mexico (www.ezln.org) claims to have had more than a million visits this year. Sites are also reticent to discuss their backers.

The Tamil Tigers' site, www.eelam.com, is registered to an address in Long Lane, Southwark, but no one there could help, and a contact phone number proved unobtainable. We traced ownership of Hamas's site (www.palestine-info.com) to the Palestinian Information Centre in Beirut, but the email account of Ziyad Sadaqa, the listed contact, was not accepting messages, and a contact number was not working. Both sites appear to be hosted by companies in the US, where the First Amendment is cited to protect freedom of expression.

'The First Amendment provides protection even for people opposed to the US government, so long as they are not directly inciting physical harm,' explains Will Doherty, an activist at the Electronic Frontier Foundation, which opposes online censorship. 'At times of crisis like this, a flow of information is vital - particularly so that people can hear the other side's message, and hold our democratic leaders to account.' Others are more concerned that dozens of jihad-related websites feature instructions for making bombs and waging low-level war.

'While sites have a right to exist, they don't have the right to spread harmful material unchallenged,' insists Gail Gans, director of the Anti-Defamation League's civilrights information centre. But unless law-enforcement bodies act, there is little the ADL can do. 'It's academic to talk about 'Sanctions' on the net; there isn't one giant plug you pull out of the wall.'

Still, there might just be one sanction that can produce results. Cyber-attacks are proving effective in silencing opponents, at least temporarily, helped by software which crashes the victim's web server by sending it 32,000 emails at a time. Last March, hackers defaced the Hamas site and replaced anti-Zionist tirades with pornography.

What, then, of www.taleban.com, the formerly vociferous propaganda site owned by the Afghan Taliban Mission to the UN, that has been strangely inaccessible in recent weeks? Abdul Hackeem Mujahib, listed as its registered contact,was not answering phones yesterday at his New York address, and his email address, admin@taleban.com, offered no response.

Still, the version of the site last recorded by search engine Google offers clues. Osama bin Laden's supporters, it says, are 'inhuman vermin', and 'revenge and justice will be done' for 11 September. 'It shall be a great day when he is dead.' Hacked again, then.

(Evening Standard, October 24 2001)

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Tuesday, October 23, 2001

Evening Standard: A dictionary for the Afghan war

By David Rowan

KUWAIT taught us to hunker down; the Falklands had us yomping; Vietnam gave us the search-and-destroy mission. The current crisis is no different: there's a whole new dictionary being written. So how do you cope at the dinner party?

For those who can't tell a crawl from a kill box, DAVID ROWAN offers this cut-out-and-keep guide

Blowback (sl) CIA slang for that upsetting tendency by regimes they've supported to turn hostile. Didn't they back Bin Laden against the Russians? Didn't they put Saddam into power? Some people are never grateful.

Bunker buster (sl, mil) Military slang for the huge GBU-28 bombs currently pummelling Afghanistan's caves. Well, Bin Laden's got to be in one of them.

Collateral damage (euph) A military euphemism for unplanned casualties, such as UN officials or Afghan refugees. It's also the unfortunate title of Arnold Schwarzenegger's latest movie - whose release has been indefinitely postponed. Some good, then, has come out of this war.

Crawl (n) What TV networks call the news ticker at the bottom of the screen. Popularised by CNN, it is spreading fast (allowing ITV to dominate its 11 September coverage of New York with flashes about Fergie's whereabouts).

Crusade (n) What this war was, briefly, but isn't now. The President's advisers warned him the comparison was not PR-friendly. UBL (see below) had learned that trick, previously condemning US forces in the Middle East as "crusader armies spreading like locusts".

Enduring Freedom (phr) What this operationis, but almost wasn't. It started as Infinite Justice, but Muslims were offended: only Allah can deliver that. So by what neat phrase do we know the events of 11 September? Er, "the events of 11 September".

First casualty (phr) The first cliche of war. Under the Geneva Convention, every columnist is obliged to begin at least one article with the phrase "If truth is the first casualty of war..." Eventually, the enemy can stand no more and surrenders.

FOF (n) A Friend-Of-a-Friend, who told you about the Arab who warned them not to go to Oxford Street/ Birmingham/Watford on a specific day. All urban legends need a credible enough source. So be sceptical next time you hear about an FOF.

Folks (n, pl) Terrorists, in President Bush's initial definition (as in "those folks who committed this act"). He then went on to thank "all the folks who have been fighting hard to rescue our fellow citizens", which must have really confused al Qaeda's translation department.

Hawla (n) The paperless financial network that Al Qaeda uses to transfer money abroad. Hawla, from the Hindi for "in trust", relies on handing over cash to murky strangers - rather like investing in Railtrack.

Kill boxes (n, pl) US military jargon for the special zones near Kabul and Kandahar where aircraft can shoot at any "military targets" they like. Ideally they will avoid collateral damage (qv).

MREs (mil sl) The yellow food packs being snowdropped (qv) over Afghanistan: Meals Ready to Eat, in US military slang. Soldiers dismiss them as "Meals Rejected by Ethiopians".

OMEA (adj) People "Of Middle Eastern Appearance", in the shorthand of the law-enforcers targeting them with "racial profiling". In other words, if you're dark or bearded, you're off the plane.

PsyOps (n, mil) Psychological operations - the military effort to sway hearts and minds, by dropping radios, leaflets and other propaganda tools. It's part of the military's "perceptions management" programme - the release of selective information (OK, lies) to change how the enemy is seen.

Shutter control (n, mil) The Pentagon's power to censor images from civilian satellites for "national security" reasons (eg they might show collateral damage). Last week, the US decided not to ban the pictures - instead, it simply bought them up.

Snowdropping (sl) How the UN refers to the military's food drops over Afghanistan. Snowdropping, it says, will merely lead children into minefields. Now how grateful is that for the gift of 100,000 moist towelettes?

Spin Laden (sl, pol) What Downing Street press officers are calling Bin Laden because of his PR skills. It's not known whether he used 11 September to get out anything al Qaeda wanted to bury.

Steganography (n) The hiding of secret messages within text or images such as computer graphics. It's one of the ways al Qaeda is said to be communicating. If you look very closely.

Terrorism (n) Something that does not exist, according to Reuters, which last month banned the word's use in case it offended certain groups. Apologies, then, for any offence this entry may have inadvertently caused the suicide bombers.

Targeting process error (euph, mil) What caused a US bomb to hit a residential neighbourhood in Kabul, according to a military spokesman. Collateral damage (qv), then.

UBL (n) Jack Straw's worryingly reverential shorthand for our Public Enemy Number One, who thus attains the status of a JFK or an FDR. Note his "U" for Usama, rather than the "O" the rest of us are using: thank goodness for pedantic transliteration.

(Evening Standard, October 23 2001)

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Monday, October 22, 2001

The Times: Tech column - In-Q-Tel/War-inspired games/Voice portals

By David Rowan

IT'S time for a radical rethink of your counter-terrorism strategy, chaps. The technology that could help you is evolving at what used to be called "Internet speed", yet you're hearing about developments too late, and missing out on the talent that's driving innovation. Have you ever considered entering the venture-capital business?

Wait, it's a serious proposal. Set up a private company wholly owned by MI5 and MI6, and use it to invest in technology start-ups that could help to deliver what the Americans so quaintly call homeland security. Before you know it, hundreds of small British firms will be clamouring to meet your ever-changing needs - at a pace that will let you achieve results.

The CIA has had its problems lately, but you can learn from Langley's private-sector experience. Two years ago the agency launched a venture-capital arm to give it access to the commercial market's IT innovations. In-Q-Tel, as it's called, openly advertises its needs - from face-recognition software to powerful search engines - and invites firms to pitch for investment. Its website (in-q-tel.com) even has a "Submit your business plan" form: it has received more than 750 applications, from which it has picked 23 and invested around $30 million (£21 million). The money has gone into firms such as Intelliseek, which finds patterns in the vast amounts of data the agency monitors, and Safeweb, which allows "secret" surfing of websites.

Suddenly that investment looks rather smart. The war against terrorism has created huge demand for technologies that small private firms have pioneered: sensors that detect biological hazards, software that predicts cyber-attacks, programs that find patterns in Arabic as well as English data. By getting in there early, In-Q-Tel sets the agenda and is first to exploit the solutions.

In recent weeks some of those who know In-Q-Tel well have been wondering why Britain does not replicate the model to tap the energy of our own high-tech prodigies.

"It would be a very smart move for the UK," says Larry Meador, who chaired a six-month study (at www.bens.org), which concluded that the venture makes good business sense. "A British In-Q-Tel could integrate ideas from multiple small companies and put them together in a portfolio that addresses today's challenges," he says.There are plenty of "hot" research areas being pursued by small firms which the Government ought to know about first.

It might require a cultural change within Whitehall, but then much has changed in the past six weeks. "It's a frightening question," says Larry Meador, "but if we were really good at combing all these sorts of data, we could prevent a September 11 in the future."

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INEVITABLY, online games developers are capitalising on the current mood - with poor taste the clear winner. At huntandpunish.com, you can play the President of the US shooting at bin Laden as he falls from the sky; at wtue.com you can "put bin Laden out like a cheap cigar"; elsewhere, you pursue him through a mosque until his head explodes. Other sites let you download bin Laden or George Bush "skins" to use on your own games system; a Tony Blair "good guy" is due this week.

Mercifully, the chat boards have started to question these games as "very childish" and rather "offensive to our national pride in this time of crisis". Would the Alliance mind taking out "Taliban Twister", "Whack a Terrorist" and all the others?

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"VOICE PORTALS" were briefly fashionable last year, when you would still hear such words as "monetise". So the 365 Corporation is going against a declining trend by pushing its phone and web-based portal, Eckoh, in a current advertising campaign.

Callers to a national-rate number speak to choose a range of news and entertainment services, or pre-register (online) to send and receive e-mails by voice. The voices you can choose as your guide, such as "Chantal, our gorgeous au pair", are valiant if over-perky attempts to humanise Philips Speech Processing's software; and if you're patient enough, you can say "Yes" or "Go back" enough times to hear the sports headlines or traffic updates.

But once the novelty wears off, only the most patient will favour voice recognition as a way to "organise their life more efficiently". It's another solution in search of a need.

www.eckoh.com; tel: 08701 101010

(The Times, October 15 2001)

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Wednesday, October 17, 2001

Evening Standard: How to respond to a dirt-digging biography

By David Rowan

WHAT'S an artiste do when muckraking authors insist on digging for dirt? The latest victim is Barry Manilow, whose avowed heterosexuality placed in serious doubt by an unauthorised biography out next month from Patricia Butler.

As for Madonna, she can hardly be looking forward to Barbara Victor's assault, also hitting the shelves in November. Having 'done' Hanan Ashrawi and Aung San Suu Kyi, Ms Victor takes on this quiet Dorsetbased mother-of-two by quoting her grandmother and her alleged highschool girlfriend. Early reports suggest the book chronicles the singer's 11 denied abortions, and an unflattering story about how she snared her current husband. Muck enough, surely, to bring the libel writs flying.

Well, apparently not. Rather than sue, Madonna's team has opted for far less risky strategy: the Overdone Denial. It's just one in a range well-tested celebrity responses to the scandalmongers, from the Dignified Evasion to the Snotty Putdown. To Barry Manilow, and other biography victims, we offer this guide to your options.

MADONNA

Goddess, by Barbara Victor
Claims: She has terminated at least 11 pregnancies, including one 'with a British man' just before she met Guy Ritchie. Who, by the way, married her only when she 'deliberately' became pregnant by him.
Response: The Overdone Denial.
The allegations are 'completely untrue' and 'ridiculous', her former US music publicist said. The book 'is just being dismissed', added her UK spokeswoman. There are no plans for legal action.

JK ROWLING

JK Rowling: A Biography, by Sean Smith
Claims: The Edinburgh cafe where this 'penniless single mother' was forced to write was in fact owned by her brother-in-law, who liked her being there. She once argued in the street with her first husband, Jorge Arantes. Oh, and she was fined for overdue library books while at Exeter University.
Response: The Dignified Evasion.
'We have no comment,' said a Rowling spokesman.

VICTORIA AND DAVID BECKHAM

Posh & Becks, by Andrew Morton
Claims: The alleged attempt to kidnap Brooklyn outside Harrods was just a publicity stunt to have David's driving ban quashed. There was no 'manic fan', said witnesses; it was just 'spin doctoring to get him off '. If so, it worked: the judge returned his licence.
Response: Heavy-Handed Litigation.
The couple tried hard to ban the book, on the grounds that a former bodyguard had breached his employment contract by talking. After an aggressive court case, they settled for the removal of about 200 words.

JEFFREY ARCHER

Stranger Than Fiction, by Michael Crick
Claims: He's a compulsive fibber from pretending to be the youngest MP to inventing academic qualifications.
He falsified his own expenses and offered to complete fellow GLC councillors' expenses for a fee; his father was a bigamist and fraudster; he gets involved in dodgy business projects. And he writes bad books.
Response: Loud Legal Threats.
Archer promised legal action against Crick and his wife. In fact, by interviewing 1,000 people, Crick had the evidence to halt the lawyers. Archer is now on a long-term residential writing course.

THE WINDSOR FAMILY

The Royals, by Kitty Kelley
Claims: A juicy portrait of just another typically dysfunctional British family - promiscuous, adulterous, drug-abusing, alcoholic, sexaddicted, money-grubbing, Nazisupporting, stupid and duplicitous. They father illegitimate children all over the place, and the Queen and her sister were fertility-clinic babies.
Response: The Snotty Putdown.
'Nobody has seen it and nobody is interested in seeing it,' a Palace spokesman sniffed. 'Frankly, we have got better things to do than to waste our time on tittletattle.' Still, the publishers didn't take any risks, and kept it off the UK shelves for fear of libel action.

GEOFFREY ROBINSON

The Paymaster, by Tom Bower
Claims: Robinson, the former Paymaster-General, allegedly lied about £200,000 received from crooked businessman Robert Maxwell. He denied having been given the money, and did not declare it.
Response: The Unwise Fight-back.
Robinson blustered on - but Bower had an invoice for the £200,000. When the Government's Standards Committee saw the evidence, it condemned Robinson - who had committed the sin of misleading MPs. He now faces disciplinary action.

GERMAINE GREER

Greer: Untamed Shrew, by Christine Wallace
Claims: Greer isn't a proper feminist, has had too much sex, and uses the women's movement for her own PR.
Besides, The Female Eunuch was her agent's idea. She once had a naked fling on a cricket pitch, and when bored at a dinner party set fire to her hair. It all stems, apparently, from a troubled childhood: her mother beat her with a toaster cable.
Response: The Abusive Counterattack.
Greer condemned Wallace as 'a dung beetle' and 'a flesh-eating bacterium', and threatened to 'kneecap' her pursuer if she ever met her.

MOHAMED FAYED

Fayed: The Unauthorised Biography, by Tom Bower
Claims: Fayed is a sexually obsessed bully who harasses and bugs his staff, issues his private army with Walther PPK handguns, has them shoot his pets for being 'dirty', gives bricks of £50 notes to Tory MPs.
Response: The Hurt Letter. Fayed wrote to the papers to condemn Bower's 'vicious lies', and concluded that he was 'the victim of a concerted media campaign by the Establishment and the intelligence community to destroy me because of what I know about them'. Bower is no longer welcome in Harrods.

(Evening Standard, October 17 2001)

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Evening Standard: The 'disco dons' in demand by the media

By David Rowan

MICHAEL Clarke may have the most sought-after mind in London. Since 11 September, Professor Clarke has been distracted from his job running the Centre for Defence Studies by constant requests to analyse events for the world's media. Does he think the Taliban are about to collapse? Will Western cities suffer further terrorist attacks? What will happen to Osama bin Laden?

From Vatican Radio to the Australian Financial Review, the calls - five over a typical lunchtime keep queueing at Prof Clarke's office, deep within King's College, London. So far, he has acceded to around 50 requests, from the Today programme to Channel 4 News, providing gravitas to debates otherwise mired in speculation. But after 20 years as a pundit, Prof Clarke is under no illusions about the academic's role: 'The media use us when they don't have more authoritative figures who are closer to policymaking,' he says. 'I advise my colleagues to be helpful when they can, but never to take any special trouble.'

At times like this, when shocking events demand expert interpretation, the lucid scholar is a hot media commodity. As broadcasters and editors struggle to explain history as it happens, the universities and think-tanks fill the void. Jonathan Eyal at the Royal United Services Institute; Lawrence Freedman at King's College, London; Zaki Badawi at the Muslim College; Mark Almond at Oriel, Oxford - all have filled op-ed pages or late-night discussion programmes in recent days.

For the academics, it can be a frustrating lesson in how complex ideas are reduced to a sound bite. The worst aspect is what Clarke calls the 'ABO' syndrome: when broadcasters want experts to say the Absolutely Bloody Obvious, and nothing remotely stimulating. 'It's not as bad as the Eighties, when they really did script you,' he says. 'But some still manoeuvre you into stating the obvious. We're not renta-buffer.' Media outlets have built their own databases of pundits.

Radio 5 Live, with plenty of airtime to fill, has employed a specialist researcher, Navid Akhtar, to find experts on the Islamic world. Rhian Roberts, editor of evening and overnight output, says the results have been 'fantastically useful'. 'As a 24-hour station, we can look into all aspects of the story in depth,' she says. 'We don't want the two-minute interview, and academics do like that.'

On Monday, the BBC began compiling an internal 'war list' to alert producers when guests such as Col Bob Stewart will be in White City, so that a variety of programmes might pitch for interviews. It is a competitive business. Over at ITV News, current favourites include the historian Gwyn Prins, Victor Bulmer-Thomas at the Royal Institute for International Affairs, and Gulf War pilot John Nichol.

'We have a small band whom we guard jealously,' says deputy editor Robin Elias. 'We're looking for someone who really knows their subject and can translate complex issues into language that people can understand, as well as cope with the demands of live TV.' When that rare combination is found, an exclusive deal may swiftly follow.

For newspapers, literary flair is a further demand. Current favourites on this paper include the writer Michael Griffin, policy analyst Francis Tusa and, in New York, Tony Judt.

Yet James Hanning, associate editor (comment) at the Evening Standard, laments the inability of many specialists to communicate clearly. 'The quality of writing is not always prized among academics,' he says. 'If you do write readably, it can be regarded as 'Journalistic' - and there's nothing worse for an academic than that.' Hanning is also looking for experts prepared to take a position.

'If you can find one who can get on a soapbox, people like Andrew Roberts, great. We call them the disco dons.'

(Evening Standard, October 17 2001)

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Monday, October 15, 2001

The Times: Tech column - Unfair small print/Web Archive/Biometrics

By David Rowan

This column has been stolen. Somewhere between the laptop on which it was composed and Times 2's e-mail inbox, ownership of these words has been rudely snatched by an uninvited third party. And short of calling in the Office of Cyberspace Security, there is little we can do.

The theft, officer, took place somewhere along a cable controlled by blueyonder, the Internet service provider owned by Telewest. Simply by filing these words from a blueyonder e-mail account, I appear to have fallen victim to the Internet's most pernicious crime: the scandalously unfair small print that technology firms impose on unwitting customers.

Here is how it happened: To connect to blueyonder, I needed to install the software disk that came through the post. But before clicking the "I Agree" box, natural caution led me to skim the 128 paragraphs - yes, 128 - to which I was agreeing. By paragraph 33, I was ready to call Crimestoppers.

By installing the software, it said, "you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute worldwide any material transmitted by you via the service". In other words, anything that passed out of my computer - this piece included - would automatically become the property of blueyonder, "save where such material is transmitted by way of private correspondence". It's rather like saying that by driving to work along the M25, you give the Highways Agency the right to borrow, race, customise or crash your car anywhere on Earth, for ever and irrevocably.

The lawyers can argue whether such an absurd clause is enforceable; of greater concern to Telewest, and other companies that use small print to steal rights or breach privacy, should be the potential for some PR humiliation. Microsoft learnt this the hard way in April, when it faced a tirade of condemnation over the terms of use for its "Passport" applications such as Hotmail. These gave Microsoft control of whatever users transmitted through its site "by posting messages, uploading files, inputting data, submitting any feedback or suggestions, or engaging in any other form of communication".

And what might that control involve? The right to "use, modify, copy, distribute, transmit, publicly display, publicly perform, reproduce, publish, sub-license, create derivative works from, transfer, or sell any such communication". Heavens. Some day this firm could become rich.

In fact, protests forced Microsoft to drop the clause. As for other companies - and if you have read this far, you probably owe Telewest some hard cash - it's time to come clean. The small-print police are watching.

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How will history remember the online response to September 11 when, by its nature, the Web does not archive itself? It has, after all, been an extraordinary period of online activity, with more than 53 million people visiting news sites, memorial pages and e-mail communities. Now a project commissioned by the Library of Congress offers an answer. The September 11 Web Archive was launched last Thursday to preserve thousands of transient Web pages, from Afghan Info to Z magazine, as a free, permanent library. So far it has stored five terabytes of data, offering a fascinating snapshot of how official bodies, news organisations and Web communities were thinking on any given day. When e-commerce is a distant memory, sites such as this - at http://web.archive.org - will remind future generations what the Web was meant to be about. Provided, of course, that someone keeps a back-up in case the servers crash ...

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Finally there's a technology sector that's prospering again. In the past month companies that can reduce you to a digital DNA code - a sector known as biometrics - have seen, wait for it, rising share prices. Security worries have created a new buzz around "hand-geometry verification", "face retrieval", "live-scan fingerprinting" and other technologies designed to monitor strangers. Get used to them: amid all the current hype for costly screening packages, and some valid privacy fears, useful workaday applications are starting to emerge.

Networked computers that let your face log you on to read your e-mails, for instance; or the ATM machine that scans your voice, face and lip movement before deciding to issue your cash. BioID, a German company that has been working with some Australian banks, believes the first such ATMs will be live within six months: you will simply look into a video camera and say your name, and your biometric data will be matched with a template on a database.

Yet the software's greatest hope - beyond controlling access to airport high-security areas, and perhaps recognising the occasional terrorist - lies in its ability to end that scourge of the wired world: the infuriating inability of some of us to remember our PINs and passwords.

(The Times, October 15 2001)

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Monday, October 08, 2001

The Times: Tech column - Cyberwar/Videophones/Osama domains

By David Rowan

Sorry to add to your anxieties but have you thought how you will survive the coming cyberwar? There's no indication that it is imminent but at some stage soon, defence strategists have been warning, our information-dependent society could be paralysed by a concerted cyber attack.

Last week the Bush Administration appointed Richard Clarke, its counter-terrorism chief, to head a new Office of Cyberspace Security - to prevent what he calls the "digital Pearl Harbor" that will follow a terrorist attack on the West's computer and satellite networks. Here's how we'll know. Electricity grids will stop working; air-traffic control systems will malfunction; the credit-card network will reject your attempts to go shopping.

According to the Washington-based Centre for Strategic and International Studies, "one well co-ordinated attack by fewer than 30 computer virtuosos strategically located around the world, with a budget of less than $10 million, could bring the United States to its knees". And that's not counting a direct attack on the Global Positioning Satellites roaming across space: when the Galaxy IV satellite suddenly stopped working three years ago, four-fifths of America's pagers went quiet, cable television came to a standstill and the credit-card system broke down for weeks. It's not just terrorists who threaten our information dependency: in July the head of the Australian Defence Forces told a conference that more than 30 countries had "advanced and aggressive programmes for waging war by computer".

The damage can be done remotely, anonymously, and without recourse to those prepared to sacrifice their lives. Imagine what would happen in Britain if the Stock Exchange found its software had been corrupted, or hospitals found their databases had been deleted. The Y2K panic will seem a mere tea party. Too many companies underestimate the threats before them. How secure is your IT network's firewall? How freely available are your colleagues' passwords? How easy is it for outsiders to gain access to terminals within your office?

According to a risk-management firm quoted in Fortune magazine, many of the contract staff who fixed Y2K bugs in corporate systems were working for foreign intelligence services, including Iraq's. "A major communications company found a virus set to explode in 2013," the magazine reports. "There may be viruses and worms in our system that have been set up to coincide with terrorist attacks."

It's time for Downing Street to start educating the private sector about the threats, while co-ordinating a cyberdefence strategy that appreciates their scale. Otherwise, some time soon, we'll all be getting a rather large "Error" message.

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When newsrooms from CNN to ITN buzz with excitement about their latest high-tech gadget, this column has a duty to investigate. Since September 11 orders have risen sharply for the Talking Head Videophone, whose slightly grainy images you will have seen beamed live from the Afghan hills. Correspondents say the device will redefine how the coming conflict will be reported. So has the videophone finally arrived?

Motion Media, the Bristol-based company that makes the phone, uses new video-compression technology to transmit images at 64 or 128 kbps - fast enough for tolerable TV viewing. The units are the size of a briefcase, weigh less than 10kg and do not need external dishes. The BBC has issued them to correspondents on the Afghan border, and CNN has them in most of its 30 foreign bureaux. A £1,200 desk-top version, developed with 7E Communications, uses ISDN lines for simple video-conferencing. The unit resembles a standard office phone, apart from the 5in colour LCD screen and an internal camera that can be controlled from the other end. The videophone is already being used to let patients talk remotely to doctors, and by deaf people to communicate in sign language. BT is about to market a more basic consumer version at around £650.

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Who said the dotcom spirit of enterprise was dead? Since September 11 some 409 domain names relating to Osama bin Laden have been registered - ranging from the predictable binladensucks.com and downwithbinladen.com to the hopeful binladencaptured.com and even binladentrial.com. Few of the domains lead to active sites, and many are clearly little more than cheap and repellent commercial opportunities. Binladengroup.com is offered for "premium sale" as a "highly marketable" domain name; even annihilateosamabinladen.com is being marketed by a company in California. But our award for scraping the barrel goes to the US site that has registered 100 domains, including nukeafghanistan.com, chemical-warfare.net and anthraxepidemic.com. Proof, at least, that US capitalism has survived the attacks intact.

(The Times, October 8 2001)

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Wednesday, October 03, 2001

Interview: Chris Cramer, CNN (Evening Standard)

By David Rowan

CHRIS Cramer, the man responsible for all CNN's activities outside the United States, is in London 'to cheer up the troops'. Not that they're down - the network was first with the story on 11 September, and has since beaten all audience and website records. It's just that, well, this general is preparing for the long fight, and so has flown over from Atlanta to brief the ranks. 'This is not going to be a short conflict,' he says, 'but we will do all it takes.'

Three weeks on, that open-ended commitment is giving the accountants heartburn, coming amid a contraction that has cost CNN hundreds of jobs this year. But Cramer knows that a story like this defines America's biggest news operation. 'This is beyond anything any of us has ever seen before,' he says. 'You can't compare it with the Gulf War.' That was when CNN, then reaching 15 million households, made its name.

Today, 160 million homes have access to the network. CNN claims to have reached 100 million Americans on 11 September. Not forgetting the 337 million pages of CNN.com viewed the following day, up from about 14 million.

Cramer, who moved from Ealing five years ago to become president of CNN International Networks, knows that the challenge lies in retaining these viewers. But things have changed, he says. The age of trivia has suddenly been supplanted by a new era of questioning - and most US broadcasters, and newspapers are ill-equipped to explain the outside world.

'This is a wakeup call for most of the US media,' he says. 'They have now got to ask themselves if the abandonment of international news was the right way to go. I'm convinced they will change.' In Britain, too, much of the media 'has been preoccupied with lifestyle, Lottery stories, Posh Spice - when there's been a reality out there all along.'

His own network will drop some 'froth' in favour of greater foreign analysis. This marks a change from the ratings fixation provoked by competition from Fox News - a change spelled out last week by CNN's new chairman, Walter Isaacson, who said that the crisis had let the network find its mission: 'To be reasoned and calm and to cover international news in a serious way.'

In Europe, insists Cramer, CNN is not burdened by the need to chase ratings ruthlessly. 'Ratings kill TV news. 'Broadcasters must understand that success can't be judged by the bottom line alone. It's no surprise that most serious media brands now have a 24-hour news station - it adds dignity. The return on investment isn't just money; it's brand reputation.'

Yet for how long can CNN, with 4,000 staff in 42 international bureaux, afford an open-ended war? 'Gerry Levin, the chief executive of AOL Time Warner, was in Atlanta two weeks ago, and made it clear that he expected us to be in this for the long run,' Cramer says. 'It's critical - if a media brand can't cover this type of thing, it shouldn't be in business.'

HE will not say exactly how much the crisis is costing - it's a 'competitive issue' - but the network spent Dollars 1 million covering the initial attacks. It now has 300 people directly on the story in 22 places outside the US - and even before the crisis, it was planning to spend almost Dollars 700 million this year on newsgathering, far more than its rivals. Yet the extra pressures come amid much belt-tightening. In January, CNN cut 400 jobs, a tenth of its workforce. (London, with 150 staff, escaped the worst.) Then, in May, its web division cut more.

Meanwhile, in an already weak market, airline and tourism advertisers fled from the post-attack TV slots. Advertisers have mostly returned, Cramer says, yet he is clearly grateful also to have subscription, broadcast sales and sponsorship revenues. Does the TV ad downturn depress him?

'Well, I wish it wasn't so,' he says. 'It's something that we have to work with. But I'm not just selling TV - I'm selling integrated media.'

He admits that CNN overinvested in the net ('in good company'), a medium that 'defies business logic'. But CNN.com remains core. He believes it will eventually pay its way through subscription.

Cramer says that CNN has neither censored its recent output, nor yet felt any US government pressure to influence it. Back when he worked at the BBC - he rose in a 25-year career to be head of newsgathering - he learned the British way of shaping the news. 'I remember the total paranoia during the Falklands conflict - we had MoD censors inside the cutting room at TV Centre. It was surreal. We're an awful long way from that in America.'

So what of that other threat to journalistic integrity: pressures on how CNN covers the vast media interests of its parent company, AOL Time Warner?

Cramer dismisses the suggestion. 'Are we sensitive to its international media businesses? The question doesn't arise,' he says. 'I felt more hot breath on the back of my neck at the BBC than I ever have at CNN.'

(Evening Standard, October 3 2001)

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Tuesday, October 02, 2001

Evening Standard: Get yourself a goodwill ambassador

By David Rowan

NORMALLY when the UN appoints a celebrity 'goodwill ambassador', we can expect the odd Hello! photoshoot and a few excruciating speeches. But its latest recruit, Angelina Jolie, back from the refugee camps in Pakistan, has just pledged the United Nations $1 million of her own money to help the Afghan refugees. Her UN bosses can barely conceal their delight.

So let's hear it for the goodwill ambassadors. Admittedly, once you needed the fame of Audrey Hepburn, today Linda Gray will do. But when they're delivering the message - as Angelina was on US TV last week then they make the 'real' diplomats seem superfluous. We therefore propose that the UN sacks the Security Council, and lets these, our favourite goodwill ambassadors, run the world. Think what a better place it would be.

Angelina Jolie
Represents: The UN refugee agency Statesmanlike speech: 'I hope to reach out to anybody that I can so that people understand refugees, who they are ... (and are) more open-minded to refugees.'
Strength: As Lara Croft, saved the world from the evil 'Illuminati' while wearing guns strapped to her thighs and breasts.
Weakness: Wore black rubber trousers and a bloodstained shirt to marry Jonny Lee Miller. The marriage lasted a year.
Greatest insight: 'People think that wear black a lot because I'm so dark and cool. But I wear black because I spill stuff on myself all the time.'

Geri Halliwell
Represents: The UN campaign for 'reproductive healthcare, gender equality and the empowerment of women'.
Statesmanlike speech: 'Puberty is really hard. I remember the massive pressure to lose one's virginity everyone else seemed to have done it.'
Strength: Elaborated a complex political philosophy known as 'Girl Power', with its ideology of 'zigazig-ah'.
Weakness: Her nude modelling, exposed breast on TV, and use of a nun's habit in a pop video might alienate some foreign heads of state.
As might her singing.
Greatest insight: 'My favourite word is 'Existentialism'. I can't say it and I'm not quite sure what it means.'

Ronaldo
Represents: The UN Development Programme; has also worked for the Aids programme.
Statesmanlike speech: 'When I score a goal, I bring joy to people. I hope that I can soon bring joy not only to my fans but to those living below the poverty line.'
Strength: Easier name to remember than rival UN ambassadors such as Ashi Sangay Choden Wangchuck.
Weakness: Likely to be unavailable for eradicating world poverty because of knee-ligament trouble.
Greatest insight: '(My baby)will be called Ronald, because we like going to McDonald's.'

Robbie Williams
Represents: Unicef as 'special representative to the music industry' Statesmanlike speech: 'Some of the best moments of my life have been those spent (for Unicef) with children in Mozambique and Sri Lanka.'
Strength: Ability to lie convincingly when describing some of the best moments of his life.
Weakness: Tendency to disappear on yearlong benders.
Greatest insight: 'I don't want to play James Bond. Pierce (Brosnan) is suave and sophisticated, while I pee off balconies from hotel rooms.'

Linda Gray
Represents: The UN Population Fund's healthcare campaign, alongside Geri.
Statesmanlike speech: 'My role is to meet people, talk with them, listen. Because, while we are from different cultures, we have one heart.'
Strength: Holds the world record for lip-quivering on camera.
Weakness: An alcoholic who was locked up by her unfaithful husband in a sanatorium, before she shot him three times, had her baby kidnapped, and began an affair with a farmhand. Or was that Sue Ellen?
Greatest insight: 'But JR ... I'm really not an alcoholic.'

Michael Douglas
Represents: The UN as a 'messenger of peace', with nukes a special interest.
Statesmanlike speech: 'What I can do as an actor is basically speak as a citizen of the planet.'
Strength: Has experience of playing the American president.
Weakness: May need to rush to Swansea each time the in-laws ask to see baby Dylan.
Greatest insight: 'Sex addiction? It's all bullshit ...'

Martina Hingis
Represents: The World Health Organisation as ambassador for polio eradication.
Statesmanlike speech: 'I will do everything I can to smash this frightening disease off the planet.'
Strength: As the Williams sisters found, not scared to speak out on tough issues like race.
Weakness: Bound to accuse Africa of playing the race card.
Greatest insight: 'I think all children should ... use their legs to run around the playground.'

Martine McCutcheon
Represents: The charity WaterAid as goodwill emissary to Ethiopia.
Statesmanlike speech: 'I really feel in this day and age, everyone should be able to drink and wash in clean water.'
Strength: Fascinated by Ethiopian irrigation systems, according to the eight-page Hello! photo shoot.
Weakness: Rather more fascinated with upgrading her hotel and flights, according to annoyed staff at WaterAid. They said they wouldn't use her again.
Greatest insight: 'I've got boobs and a bottom. They're real.'

(Evening Standard, October 2 2001)

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Monday, October 01, 2001

The Times: Tech column - Surveillance tech/The M-recession/Blackberry season

In our new technology column, David Rowan asks if we could have prevented the terrorist attacks, and explains why you need a blackberry

In any war, the side with the superior technology - from the bludgeon to the Enigma machine - can determine the outcome. The war against terror is no different: each day, new technologies are being promoted as the most urgent priority, usually by those with a vested interest. Sure, one or two of them may prove decisive. But let's not be taken in by the hype.

In the past few days, we've been told that face-recognition software could have spotted the terrorists before they boarded their planes; that greater electronic surveillance could have captured their crucial phonecalls or e-mails; even that onboard computers could have been programmed to steer aircraft away from buildings. Why, it has even being suggested that terror suspects should undergo "brain fingerprinting" - a method developed by an Iowa scientist to measure brain activity and, he claims, identify liars. The CIA has already invested about a million dollars in it.

Some companies are actively pitching for business. "If our technology had been deployed, the likelihood is would have been recognised," claims the chief executive of Visage Technology, a leading producer of face-recognition software that casinos, in particular, are using to spot troublemakers. Well, he would say that: in these anxious times, his firm stands to do nicely. But remember the elaborate promises made for Patriot missiles a decade ago? Not much to show there, for all the money spent amid the panic.

The current fears are proving especially useful to those who are uncomfortable about the relatively open nature of the Internet. The Bush Administration quickly sought the introduction of new surveillance technology, including Internet wiretaps, as a means of fighting terrorism.

Privacy campaigners are warning against greater use of the FBI's Carnivore system, which uses powerful software to monitor e-mails. There is also growing pressure to give lawmakers the security "keys" that allow them to monitor encrypted messages. No evidence has been presented that the terrorists in this case went to such lengths to communicate.

The truth about this enemy is that it is low rather than high-tech. Osama bin Laden has put aside his satellite phone in favour of face-to-face meetings with his brethren; it was failures in human intelligence, rather than a lack of expensive and invasive technology, that allowed the suspects to achieve their goals. Certainly, the fast pace of innovation will provide an endless stream of products that will offer powerful ways of targeting civilisation's new enemies. But for the moment, let's not forget that psychology will probably do more to win this battle than electronic surveillance.

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Remember when the mobile Internet was going to reshape the economic order, and we'd all brandish our phones to watch videos and feed parking meters?

Ah, how moods change. Last week "the world's largest mobile commerce event" brought what's left of the industry to the London Arena, and the tone was gloomier than a BA board meeting. Still, there remains one boom sector: the generation of jargon. For every "mission-critical turnkey solution" being offered, you could find a "seamless best-of-breed monetisation platform", or a "next-generation customer-centric m-payment system". All leading-edge, value-added and state-of-the-art, you understand.

You may have your own list of shame: send it in, and together we'll fight to rid this world of meaningless techno-blather. In a best-in-class kind of way, clearly.

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Back in 1999, when we Brits had barely discovered text-messaging, American executives were excitedly e-mailing each other using a wireless hand-held gadget called a BlackBerry. Innovative, elegant and lightweight, the BlackBerry soon gained a cult following - not least because the indispensable (or neurotic) could send and receive normal e-mails while on the road.

The BlackBerry has finally arrived here, and with it the promise to liberate corporate life. As long as you are within network coverage, a bleep or a vibration will alert you to each new message. It's a useful, timesaving device that will attract many fans here - though it does come at a cost.

It is palm-sized, at about 12cm by 8cm, and just 140g in weight. A black-and-white screen takes up most of its face, and below it a basic keyboard that allows one-thumb typing - a vast improvement on SMS phone keypads, but enough of a strain to keep your e-mails succinct. There are fewer applications than for a Palm - e-mail, memo pad, calendar and address book are pretty much it. But for sending and receiving e-mails, it works a treat, provided you can live without attachments. They are also encrypted at every step, which is why security-conscious banks and law firms are among the UK's first users.

(The Times, October 1 2001)

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